Datenschutzerklärung

1.1 Singer Group is committed to safeguarding the privacy of our website visitors and guests.

1.2 This policy applies where we act as a data controller with respect to the personal data of our website users and guests — in other words, where we determine the purposes and means of processing that data.

1.3 Singer Group uses cookies on this website. Where those cookies are not strictly necessary for the provision of our website, we will ask you to consent to their use when you first visit.

1.4 In this policy, "we", "us" and "our" refer to Singer Group.

2.1 In this section we have set out:

• the categories of personal data that we may process;
• the purposes for which we may process your personal data; and
• the legal bases of the processing.

2.2 We may process data about your use of our website www.singergroup.co.za and services (usage data). This may include your IP address, geographical location, browser type and version, operating system, length of visit, referral source, page views and navigation, and information about the timing, frequency and pattern of your use. The source of this data is our website analytics tracking system. We process it to analyse and improve the user experience of our website and services.

2.3 We may process your booking data, which may include your name and email address. The source of this data is you, upon booking with us. We process it to communicate with you. The legal basis is our legitimate interests, namely the proper administration of our website and business.

2.4 We may process personal data included in your booking (profile data), which may include your name, address, telephone number, email address, gender and date of birth. We process this to provide you with the best possible experience when using our services. The legal basis is our legitimate interests.

2.5 We may process information contained in any enquiry or email you send us (enquiry data), to improve our website and the clarity of our information for future visitors.

2.6 We may process information relating to transactions, including bookings and payments made through our website (transaction data), which may include your contact details, payment details and the details of the transaction itself. We process this to fulfil booked services and keep proper transaction records.

2.7 We may process information you provide when subscribing to our email updates or newsletter (notification data), to send you the updates or newsletters you have subscribed to. The legal basis is consent.

2.8 We may process information relating to any communication you send us via our website or directly by email (correspondence data), including the content and metadata of that communication, to correspond with you and keep accurate records. The legal basis is our legitimate interests.

2.9 We may process any personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or an administrative or out-of-court procedure. The legal basis is our legitimate interests in protecting and asserting our legal rights, your legal rights and the legal rights of others.

2.10 We may process any personal data identified in this policy where necessary for obtaining or maintaining insurance, managing associated risks, or obtaining professional advice. The legal basis is our legitimate interests in the proper protection of our business and our guests against risk.

2.11 In addition to the purposes set out above, we may process your personal data where necessary for compliance with a legal obligation, or to protect your vital interests or those of another person.

2.12 We ask that you do not supply any other person's personal data to us, unless we prompt you to do so — for example, when booking on behalf of a group.

3.1 We may disclose your personal data to our insurers and/or professional advisers where reasonably necessary for obtaining or maintaining insurance, managing risk, obtaining advice, or the establishment, exercise or defence of legal claims.

3.2 We may disclose your booking data to third-party service providers, venues or subcontractors insofar as reasonably necessary for your participation in a service we provide.

3.3 Financial transactions relating to your booking are handled by our nominated payment service providers. We share transaction data with them only to the extent necessary to process payments and refunds, and to deal with related queries or complaints.

3.4 In addition to the disclosures above, we may disclose your personal data where necessary for compliance with a legal obligation, to protect vital interests, or for the establishment, exercise or defence of legal claims.

4.1 This section sets out our data retention policy, designed to help us comply with our legal obligations in relation to the retention and deletion of personal data.

4.2 Personal data processed for any purpose shall not be kept for longer than necessary for that purpose.

4.3 We will retain your personal data for at least the duration of your stay with us, and for a maximum of two years afterwards.

4.4 Notwithstanding the above, we may retain your data for longer where necessary to comply with a legal obligation, or to protect your vital interests or those of another person.

5.1 We may update this policy from time to time by publishing a new version on our website.

5.2 You should check this page occasionally to ensure you are happy with any changes.

5.3 We may notify you of significant changes to this policy by email.

6.1 This section summarises your rights under applicable data protection law. Some of these rights are complex; you should read the relevant law and guidance from your local regulator for a full explanation.

6.2 Your principal rights are:

• the right to access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to object to processing;
• the right to data portability;
• the right to complain to a supervisory authority; and
• the right to withdraw consent.

6.3 You have the right to confirm whether we process your personal data and, where we do, to access it together with certain additional information. To obtain a copy of your personal data, email us at info@singergroup.co.za.

6.4 You have the right to have inaccurate personal data rectified and, considering the purpose of processing, to have incomplete personal data completed.

6.5 In some circumstances you have the right to erasure of your personal data — for example, where it is no longer necessary for the purpose it was collected for, or where you withdraw consent. This right does not apply where processing is necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims.

6.6 In some circumstances you have the right to restrict our processing of your personal data — for example, while you contest its accuracy, or while we verify an objection you have raised.

6.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, where the legal basis for that processing is our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is for the establishment, exercise or defence of legal claims.

6.8 You have the right to object to our processing of your personal data for direct marketing purposes at any time. If you do, we will stop immediately.

6.9 Where processing is carried out by automated means and the legal basis is your consent, or the performance of a contract with you, you have the right to receive your personal data in a structured, commonly used and machine-readable format.

6.10 If you believe our processing of your personal data infringes data protection law, you have the right to lodge a complaint with the supervisory authority responsible for data protection in your jurisdiction — in South Africa, the Information Regulator.

6.11 Where the legal basis for our processing is your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

6.12 You may exercise any of these rights by written notice to us.

7.1 A cookie is a file containing an identifier — a string of letters and numbers — that a web server sends to your browser, which stores it and sends it back each time you request a page from that server.

7.2 Cookies may be persistent or session cookies. A persistent cookie remains valid until its set expiry date unless deleted sooner; a session cookie expires when you close your browser.

7.3 Cookies do not typically contain information that personally identifies you, but personal data we hold about you may be linked to information stored in and obtained from cookies.

8.1 We use cookies for the following purposes:

• Authentication — to identify you as you navigate our website, using session cookies.
• Analysis — to help us analyse the use and performance of our website and services, using persistent cookies.

9.1 Our service providers' cookies may also be stored on your device when you visit our website.

9.2 We use Google Analytics and similar tools to analyse the use of our website. These services gather usage data by means of cookies, which is used to create reports about website use and browsing behaviour. Google's privacy policy is available at policies.google.com/privacy.

10.1 Most browsers allow you to refuse or delete cookies; the method varies by browser and version, and instructions are generally available in your browser's help documentation.

10.2 Blocking all cookies will negatively affect the usability of many websites.

10.3 Blocking cookies on our website may mean you are unable to use all of its features.

11.1 This website is owned and operated by Singer Group.

11.2 You can contact us:

• by calling us on 021 424 2288;
• using our website contact form; or
• by email at info@singergroup.co.za.